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Welcome to Our Privacy Policy

Understand Benevolo's commitment to protecting your privacy and data.

At Benevolo, we believe that trust is the foundation of every relationship. Our privacy policy is designed to provide you with clear, transparent information about how we handle your data. We are committed to safeguarding your privacy and ensuring your information is protected at every step.

Effective Date: 06/30/2025
Last Updated: 01/30/2026

Benevolo (“Benevolo,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit or use our website, platform, products, and services (collectively, the “Services”).

1. Information We Collect

We may collect information about you in a variety of ways, including:

A. Personal Information

Information you voluntarily provide to us, such as:

Name

Email address

Phone number

Organization name

Billing information

Any information submitted through forms, surveys, or communications

B. Usage & Technical Information

Automatically collected information, including:

IP address

Browser type

Device information

Pages visited

Time spent on the platform

Referring URLs

Cookies and similar technologies

C. Client & End-User Data

When nonprofits or organizations use Benevolo, we may process data on their behalf, including supporter, donor, volunteer, or client information. In these cases, Benevolo acts as a data processor, and the organization is the data controller.

2. How We Use Your Information

We use the information collected to:

Provide, operate, and maintain our Services

Create and manage user accounts

Process payments and subscriptions

Send service-related communications

Provide customer support

Improve platform performance and features

Ensure security and prevent fraud

Comply with legal obligations

3. SMS Messaging, Consent & Compliance

If you provide your phone number and explicitly opt in to receive text messages, Benevolo may send you SMS messages related to our Services, including but not limited to:

Appointment confirmations and reminders

Account or service notifications

Customer support communications

Opt-In & Consent

SMS messages are sent only to users who have explicitly opted in via web forms or other consent-based mechanisms

Consent is collected using a clear, unbundled checkbox and is not a condition of purchase

We maintain timestamped records of all SMS opt-in and opt-out actions

Opt-Out

You may opt out of SMS messages at any time by replying “STOP”

After opting out, you will receive a confirmation message and no further texts will be sent unless you re-opt in

You may reply “HELP” for assistance

Additional Information

Message frequency varies based on your interaction with our Services

Message and data rates may apply

Carriers are not liable for delayed or undelivered messages

We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and all applicable messaging regulations.

4. Cookies & Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to:

Improve user experience

Analyze usage and trends

Remember preferences

Support analytics and performance tracking

You may adjust cookie preferences through your browser settings.

5. How We Share Information

We do not sell personal data.

We may share information only in the following circumstances:

With trusted third-party service providers (e.g., hosting, payments, analytics, communication providers)

To comply with legal obligations or lawful requests

To protect our rights, users, or platform security

With consent or at the direction of the user or organization

6. Call, Audio & Video Recording Notice

Benevolo may record phone calls, video calls, and virtual meetings, including audio and video content, for purposes such as:

Quality assurance

Training and internal review

Customer support

Security, compliance, and dispute resolution

By communicating with Benevolo via phone, video conference, or similar technologies, you consent to such recording where permitted by law.
Where required, additional notice or consent mechanisms will be provided in accordance with applicable state and federal laws.

7. Third-Party Services & Integrations

Benevolo integrates with third-party services such as:

Payment processors (e.g., Stripe)

Communication providers (email, SMS, calling, video)

Analytics and automation tools

Social media and advertising platforms

These third parties are governed by their own privacy policies.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only as long as necessary to:

Fulfill the purposes outlined in this policy

Comply with legal and contractual obligations

Resolve disputes and enforce agreements

10. Your Privacy Rights

Depending on your location, you may have rights including:

Access to your personal data

Correction of inaccurate information

Deletion of personal data

Restriction or objection to processing

Data portability

Requests may be submitted using the contact information below.

SMS Non-Sharing Clause:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services (such as customer service or SMS delivery providers) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

11. Children’s Privacy

Benevolo does not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, please contact us immediately.

12. International Data Transfers

If you access Benevolo outside the United States, your information may be transferred to and processed in the U.S. or other jurisdictions where our service providers operate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Benevolo
Email: [email protected]
Website: https://benevolo.ai